In response to the escalating situation and in the interest of public health, we decided to close our store at 41 Clarendon Street on the 15th of March. This was a tough decision for us at the time as it was in advance of the government enforced closure. We had only opened the doors three months previously, but we felt that in order to protect staff and the wider community we should do our part to help in the prevention of COVID-19.
We have been lucky in some aspects in comparison to other businesses as there is only two of us in the business at present and as a result, we didn't have to lay off any other staff. We are fortunate that we will be able to ride out the storm and we can't wait to get back open as we have big plans for the store in the months ahead.
In the meantime we have been improving our online offering. We have made a lot of changes and updates to our website to make it easier for customers to purchase, but we still have more to do over the coming weeks.
We have been busy since we closed with online orders and have increased our shipping times which greatly helps us as it allows us to fulfil orders in bulk once/twice per week. Shipping for online orders is free on all orders to both Ireland and the UK. You can find more information about transport and delivery here.
*Please note that all online orders are completed by only one member of staff and are handed over to our shipping provider in a controlled manner that adheres to all social distancing protocols.
We have also increased the period for returns and exchanges to 30 days after the reopening of our store. So you if have any issues with any online purchases they can be returned now via your local post office at no cost or if you feel more comfortable, you can wait until our store re-opens. More information can be found on our exchange and returns policy here.
We have also introduced Gift Cards to our online store. They are the perfect way to support John Tweed during this time, if you would rather not purchase a product online. All Gift Cards are delivered immediately to your inbox and have no expiry date, so can be used at any point in the future. If it's a gift for someone else you can easily forward it on to them.
*As we are now having a 25% Sale off all products, we're being very generous and have decided that any Gift Cards purchased while our store is closed will be entitled to 25% off their order when they use the Gift Card to make their purchase when we re-open.
Gifts Cards can be purchased here.
If you have a question about anything mentioned above you can get in contact with us here.